Refund policy
Return & Refund Policy
At HydroShocka, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we may be able to help.
Returns
We accept returns within 14 days of the product being delivered.
To be eligible for a return, your item must:
Be unused
Be in the same condition that you received it
Be in its original packaging
Include all original accessories and contents
Any items that do not meet these requirements may not be eligible for a refund.
Return Shipping Costs
Customers are responsible for covering the cost of return shipping. We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.
How To Initiate a Return or Refund
To start a return or refund request, please contact a member of our support team at:
hydroshocka@gmail.com
Please include:
Your order number
Your full name
The reason for your return request
Photos of the item if applicable
Our support team will review your request and provide instructions for returning your item.
Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be processed back to your original payment method within a few business days. Processing times may vary depending on your payment provider or bank.
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us as soon as possible at hydroshocka@gmail.com so we can resolve the issue quickly.